Support

We usually reply within two business days.

Contact

Email support@divecut.app with any question, bug report, or feature request. Please include your macOS or iPadOS version and, for footage issues, the camera model the clip came from.

Frequently asked

Which Log formats are detected?

Divecut reads camera metadata to detect Log and HLG material from Sony, Panasonic, Fujifilm, Nikon, DJI, Insta360 and Apple (Apple Log), and shows it through the proper viewing conversion. Clips whose format can’t be determined are shown untouched and clearly labeled — you can set the format manually and Divecut remembers the rule for that camera.

Does my footage leave my machine?

No. Divecut is fully offline. Footage is referenced in place, never copied, never uploaded. Search runs on-device.

How do refunds work?

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.

Something looks wrong with my clip’s color

Email us the camera model and, if possible, the clip’s metadata (no footage needed). Log detection rules are updated regularly.