Support

We usually reply within two business days.

Contact

Email support@divecut.app with any question, bug report, or feature request. Please include your macOS or iPadOS version and, for footage issues, the camera model the clip came from.

Frequently asked

Which Log formats are detected?

Divecut reads camera metadata to detect Log and HLG material from Sony, Panasonic, Fujifilm, Nikon, Canon and Apple (Apple Log), and shows it through the proper viewing conversion. Cameras that record Log without writing it into the file — DJI, Insta360, GoPro — are still identified by model, so setting the format once applies it to every clip from that camera. Anything still undetermined is shown untouched and labeled as such.

Does my footage leave my machine?

No. Footage is referenced in place, never copied, never uploaded, and search runs on-device. The only thing the app uses the network for is checking your purchase.

How do refunds work?

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.

Something looks wrong with my clip’s color

Email us the camera model and, if possible, the clip’s metadata (no footage needed). Log detection rules are updated regularly.